Terms & Conditions

Last Updated: July 2026

1. Introduction & Acceptance of These Terms

These Terms & Conditions ("Terms") govern your access to and use of the website located at scalegenius.io (the "Website") and any products, courses, digital downloads, content, and services made available through it (collectively, the "Products"), operated by ScaleGenius or Digital Culture L.LC-Fz ("we," "us," "our," or the "Company").

By accessing the Website, placing an order, creating an account, or accessing any Product, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not purchase or use our Products.

If you are purchasing on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

2. Definitions

"Book Bundle" means the digital book Nobody's Talkin' About You™ (PDF and audiobook formats) together with its advertised bonuses, including the Campaign Launch Checklist, Successful Case Study Breakdowns, Essential AI Software Training, and Good Vs Bad Masterclass.

"Courses" means any paid online course, training program, or masterclass sold separately from the Book Bundle and hosted on our third-party course platform (currently Kajabi), at price points which may range from approximately $27 to $297 or as otherwise listed at the time of purchase.

"Content" means all text, video, audio, frameworks, templates, checklists, swipe files, worksheets, software training, and other materials included in any Product.

"Methods" means our proprietary frameworks and systems, including without limitation the Inquiry To Income Method™ and the DCL Roadmap™.

3. Eligibility

You must be at least 18 years of age and capable of forming a legally binding contract to purchase our Products. Our Products are intended for business owners, professionals, and individuals purchasing for business and educational purposes. By purchasing, you confirm you meet these requirements.

4. Our Products

4.1 Digital Nature of Products

All Products are digital. Nothing physical will be shipped to you. The Book Bundle is delivered by instant digital download and/or access link following successful payment. Courses are delivered through our course platform, and access details will be sent to the email address you provide at checkout.

4.2 Educational Purpose

All Products are provided strictly for general educational and informational purposes. They share marketing strategies, frameworks, and business practices that we and our clients have used. They are not a business opportunity, a franchise, an investment, a "get rich quick" scheme, or a guarantee of income, clients, leads, bookings, or any other business outcome. See Sections 9 and 10, which form an essential part of these Terms.

4.3 Accuracy of Descriptions

We make reasonable efforts to describe our Products accurately. However, course curricula, bonuses, software walkthroughs, and Content may be updated, replaced, or removed over time as tools, platforms, and best practices change. We reserve the right to modify, improve, or substitute Content of substantially equivalent value at any time.

5. Pricing & Payment

5.1 Prices

All prices are displayed at checkout in US dollars (USD) unless stated otherwise. Promotional pricing (for example, the Book Bundle offered at a reduced price from its regular price) is available only for the period stated and may be withdrawn at any time. The price applicable to your order is the price displayed at the moment you complete checkout.

5.2 Payment Processing

Payments are processed by third-party payment processors. We do not see or store your full card details. By submitting payment information, you represent that you are authorised to use the payment method provided. We reserve the right to refuse or cancel any order where we suspect fraud, unauthorised payment, or abuse of promotional pricing.

5.3 Taxes

Prices may be exclusive of VAT, sales tax, GST, or other applicable taxes, which will be added at checkout where required by law. You are responsible for any taxes applicable to your purchase in your jurisdiction.

5.4 Order Bumps, Upsells & Additional Offers

During and after checkout you may be presented with optional additional offers (order bumps, one-time offers, upsells, or downsells). Each is a separate purchase, charged only if you actively accept it, and is governed by these Terms including the refund provisions in Section 8.

6. Delivery, Accounts & Access

6.1 Delivery

Digital delivery is deemed complete when we send your download link and/or course access credentials to the email address you provided, or when access is otherwise made available to you. It is your responsibility to provide a correct email address and to check your spam/junk folders. If you have not received access within 24 hours of purchase, contact us at [email protected] and we will resolve it promptly.

6.2 Accounts

Course access may require you to create an account on our course platform. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately of any unauthorised use. Accounts and login credentials are strictly personal and may not be shared, sold, or transferred. We reserve the right to suspend or terminate access where we detect credential sharing, simultaneous logins indicating shared access, or other abuse.

6.3 Access Duration

Unless a specific access period is stated at the point of sale, Course access is provided for the lifetime of the relevant Course on our platform. "Lifetime" refers to the life of the Product, not your lifetime. We will give reasonable notice before retiring a Course where practicable, but we do not guarantee that any Product, bonus, or platform will remain available indefinitely.

6.4 Third-Party Platforms

Courses are hosted on third-party platforms (currently Kajabi), and certain Content references or is delivered alongside third-party tools (including GoHighLevel, Meta/Facebook advertising platforms, and various AI software). We are not responsible for outages, changes, pricing, feature removal, account decisions, or policies of any third-party platform, and your use of those platforms is governed by their own terms.

7. Intellectual Property & Licence

7.1 Ownership

All Content, the Methods, the Website, and all associated trademarks, trade names, and trade dress — including without limitation Nobody's Talkin' About You™, the Inquiry To Income Method™, and the DCL Roadmap™ — are and remain the exclusive property of the Company and/or its licensors, protected by copyright, trademark, and other intellectual property laws of the United Kingdom, the United States, and international treaties.

7.2 Your Licence

Upon purchase, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Content for your own personal and internal business education only.

7.3 Prohibited Uses

You may not, without our prior written consent:

Share, forward, post, upload, or otherwise distribute the book PDF, audiobook, course videos, checklists, or any other Content to any third party, including colleagues, clients, group chats, file-sharing services, or social media;

Copy, reproduce, republish, screen-record, download (where not expressly permitted), translate, or create derivative works from any Content;

Resell, rent, lend, or commercially exploit the Content, or use it to create, market, or deliver a competing course, book, program, agency offer, or coaching service;

Teach, present, or repackage the Methods as your own;

Use the Content to train, fine-tune, or develop any artificial intelligence model or dataset;

Remove or alter any copyright, trademark, or proprietary notices.

7.4 Enforcement

Unauthorised use of the Content or the Methods constitutes a material breach of these Terms and infringement of our intellectual property rights. We actively monitor for piracy and unauthorised distribution and will pursue all available remedies, including immediate termination of access without refund, injunctive relief, and claims for damages and legal costs.

8. Refund Policy — All Sales Final

8.1 No Refunds

Except as required by law and except where a specific guarantee is expressly stated at the point of sale for a particular Product, all purchases — including the Book Bundle and all Courses — are final and non-refundable.

Our Products are digital goods that deliver their full value immediately upon access — the strategies, frameworks, templates, trainings, and other Content cannot be "returned" once seen. By purchasing any Product, you acknowledge and agree that:

You are purchasing access to digital content delivered immediately upon payment;

You have had the opportunity to review the Product description, contents, and price before purchase;

No refunds, credits, or exchanges will be issued for change of mind, failure to use the Product, failure to implement the material, dissatisfaction with results, lack of time, technical issues on your end, or purchasing the wrong product by mistake (although in genuine cases of duplicate or accidental purchase, contact us at [SUPPORT EMAIL] and we will review the situation in good faith).

8.2 Access Issues Are Not Refund Grounds — But We Will Fix Them

If you experience any difficulty accessing a Product you have paid for, contact us at [email protected] and we will restore your access promptly. Inability to access Content due to an incorrect email address, spam filtering, or failure to complete account setup does not entitle you to a refund.

8.3 UK & EU Consumers — Waiver of the 14-Day Cancellation Right

If you are a consumer in the United Kingdom or European Union, you ordinarily have a statutory 14-day right to cancel distance purchases. For digital content supplied immediately, this right is lost where you expressly consent to immediate supply and acknowledge that you thereby lose your right to cancel. By completing checkout and accessing any digital Product, you:

Expressly request and consent to immediate supply of the digital content before the end of the 14-day cancellation period; and

Acknowledge that you lose your statutory right to cancel once supply has begun.

Implementation note for the Company: a checkbox or equivalent affirmative acknowledgement capturing this consent must be present at checkout for this waiver to be effective under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8.4 Statutory Rights Not Affected

Nothing in this Section 8 affects your statutory rights as a consumer, including (for UK consumers under the Consumer Rights Act 2015) the right to a repair, replacement, or refund where digital content is faulty, not as described, or not of satisfactory quality. If you believe a Product is faulty, contact us at [email protected]

8.5 Chargebacks

You agree to contact us to resolve any billing issue before initiating a chargeback or payment dispute. Initiating a chargeback on a valid charge — particularly while retaining access to, or copies of, the Content — may be treated as a material breach of these Terms. We reserve the right to dispute illegitimate chargebacks, terminate all Product access, ban future purchases, and recover amounts owed including processing fees.

9. Earnings & Results Disclaimer

Read this section carefully. It is an essential part of the bargain between us.

9.1 No Guarantee of Results

We make no guarantee, promise, representation, or warranty of any kind regarding the results you will achieve from purchasing or implementing any Product, including any level of revenue, sales, profit, leads, inquiries, bookings, clients, conversion rates, cost-per-lead, return on ad spend, calendar volume, or any other business or financial outcome — within 30 days or any other timeframe.

9.2 Illustrative Figures Are Not Promises

Any figures referenced on our Website or in our Products — including statements such as "$20 million in sales generated for clients," conversion rates of "2–5%," response times "within 60 seconds," results "in as little as 30 days," ad spend figures, revenue screenshots, or client performance data — describe specific past results achieved by specific businesses in specific circumstances, often with professional implementation, meaningful advertising budgets, established operations, and sustained effort over time. They are provided for illustration and education only. They are not typical, are not averages, and are not a promise or projection of what you will earn or achieve.

9.3 Your Results Depend on You

Business results depend on numerous factors outside our knowledge and control, including your industry, location, market conditions, competition, pricing, service quality, reputation, advertising budget, skill, consistency of implementation, team, economy, and platform changes (including Meta's advertising policies and algorithms). Many people who purchase educational materials implement nothing and achieve nothing. You could lose money, including money spent on advertising, software, and tools referenced in the Products.

9.4 Assumption of Risk

By purchasing, you agree that you are solely responsible for your decisions, actions, expenditures, and results, and that you use the ideas, strategies, and tools in our Products entirely at your own risk. You agree that we are not responsible for any business losses, ad spend losses, or other financial outcomes arising from your use of, or reliance on, any Product.

10. Testimonials, Case Studies & Endorsements

10.1 Real but Exceptional

Testimonials, reviews, case studies, screenshots, and client stories featured on our Website or within our Products (including the "Successful Case Study Breakdowns" bonus) reflect the real experiences of real businesses and individuals. However, they represent individual results in individual circumstances and are not typical. They are shown to illustrate what the strategies have achieved for some clients — not what they will achieve for you. No testimonial or case study should be interpreted as a guarantee, promise, or representation of your future results.

10.2 Verification & Compensation

Where results, figures, or screenshots are shown, they were provided by the featured client or drawn from campaign data available to us at the time, and we present them in good faith. Unless expressly stated otherwise, featured individuals were not compensated for their testimonials, though some may be or have been paying clients of our agency services.

10.3 No Duplication Implied

Because every business is different, you should not expect to duplicate the results shown in any testimonial or case study. Past performance of any client, strategy, or advertising campaign is not indicative of future results.

11. No Professional Advice

The Content is general education. It does not constitute, and must not be relied upon as, legal, financial, accounting, tax, investment, medical, clinical, regulatory, or other professional advice. In particular:

Nothing in our Products constitutes advice on healthcare advertising regulation. If you operate a dental practice, aesthetic clinic, spa, or training academy, you are solely responsible for ensuring that your marketing, advertising claims, before-and-after imagery, pricing displays, and patient communications comply with all laws, regulations, and professional rules applicable to you (for example, in the UK: GDC, CQC, ASA/CAP, MHRA rules on prescription-only medicines; in the US: state dental boards, medical boards, FTC, HIPAA where applicable).

You should obtain advice from appropriately qualified professionals before acting on anything in the Content.

We accept no liability for regulatory action, professional sanctions, advertising bans, or losses arising from your application of the Content in your specific regulated context.

12. Third-Party Tools, Software & AI

The Products reference, demonstrate, and train on third-party tools and platforms — including GoHighLevel, Meta (Facebook/Instagram) advertising, Kajabi, and various AI tools. You acknowledge that:

We are not affiliated with, endorsed by, or responsible for any third-party tool unless expressly stated;

Third-party tools have their own costs, terms, and policies, which you are responsible for reviewing and complying with (including Meta's Advertising Standards);

Features, interfaces, pricing, and availability of third-party tools change frequently and Content may become outdated;

AI tools can produce inaccurate, biased, or inappropriate output, and you are solely responsible for reviewing and verifying anything AI produces before using it in your business, including compliance of AI-generated follow-up messages with applicable communications and consumer-protection laws (e.g., TCPA in the US, PECR in the UK);

We are not liable for any loss arising from your use of, reliance on, or inability to use any third-party tool.

13. Strategy Calls & Agency Services

The Products may invite you to book a free strategy call with our team. Strategy calls are discretionary, subject to availability, carry no obligation on either party, and do not form part of the purchased Product. Any done-for-you agency services discussed on such calls are separate engagements governed by a separate written agreement and are not covered by these Terms or by any guarantee applicable to the Products.

14. Acceptable Use

You agree not to: (a) use the Website or Products for any unlawful purpose; (b) attempt to gain unauthorised access to any systems, accounts, or Content; (c) interfere with or disrupt the Website or course platform; (d) scrape, harvest, or data-mine the Website or Content; (e) impersonate any person or misrepresent your affiliation; (f) upload malicious code; or (g) harass, abuse, or harm our team or other customers, including in any community, comments, or live training environment we operate. We may remove content and suspend or terminate access for violations, without refund.

15. Disclaimer of Warranties

Except as expressly stated in these Terms and except for rights that cannot be excluded by law, the Website and Products are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, completeness, currency, or non-infringement. We do not warrant that the Website or Products will be uninterrupted, error-free, secure, or free of viruses, or that defects will be corrected. Nothing in this section limits your non-excludable statutory rights as a consumer.

16. Limitation of Liability

16.1 What We Do Not Exclude

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under applicable law (including, for UK consumers, liability under the Consumer Rights Act 2015 that may not lawfully be excluded).

16.2 Exclusions

Subject to Section 16.1, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: loss of profits, revenue, sales, business, contracts, clients, or anticipated savings; wasted advertising or software expenditure; loss or corruption of data; loss of goodwill or reputation; regulatory fines or professional sanctions; or any indirect, incidental, special, punitive, or consequential loss — in each case arising out of or in connection with the Website, the Products, or your implementation of anything contained in them, even if we were advised of the possibility of such loss.

16.3 Cap

Subject to Sections 16.1 and 16.2, our total aggregate liability to you arising out of or in connection with these Terms, the Website, and the Products shall not exceed the total amount you paid to us for the Product(s) giving rise to the claim in the twelve (12) months preceding the event giving rise to liability.

16.4 Business Purchasers

If you purchase in the course of a business, you acknowledge that you do not rely on any statement, representation, or warranty not expressly set out in these Terms, and the Consumer Rights Act 2015 and other consumer protections do not apply to your purchase.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, contractors, and partners from and against all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your violation of any law or third-party right (including intellectual property and advertising regulations); (c) your business activities, advertising campaigns, and client communications, including those implemented using strategies from the Products; or (d) your misuse of the Content.

18. Termination

We may suspend or terminate your access to any Product immediately and without refund if you materially breach these Terms — including credential sharing, piracy, redistribution of Content, chargeback abuse, or abusive conduct toward our team. Sections that by their nature should survive termination (including Sections 7, 9, 10, 15–17, and 20–22) survive. You may stop using the Products at any time; refunds are governed solely by Section 8.

19. Privacy

Our collection and use of your personal data is described in our Privacy Policy at [LINK], which forms part of these Terms.

20. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top reflects the latest version. Material changes will be notified by posting on the Website and/or by email. Changes apply to purchases made after the change takes effect; the Terms in force at the time of your purchase govern that purchase. Continued use of the Website after changes constitutes acceptance.

21. Governing Law & Disputes

21.1 Governing Law

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the laws of England and Wales.

21.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in another part of the UK, the EU, or another jurisdiction granting you non-waivable rights to bring or defend claims locally, nothing in these Terms deprives you of those rights or of the protection of mandatory consumer laws of your country of residence.

21.3 Informal Resolution First

Before commencing any formal proceedings, you agree to contact us at [SUPPORT EMAIL] and give us 30 days to attempt in good faith to resolve the dispute.

22. General

Entire Agreement. These Terms, together with the Privacy Policy and any product-specific terms presented at checkout, constitute the entire agreement between you and us regarding the Products and supersede all prior communications. Marketing statements on sales pages are subject to, and qualified by, these Terms — in particular Sections 9 and 10.

Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue in full force.

No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign or transfer your rights under these Terms. We may assign our rights and obligations, including in connection with a sale of the business.

Force Majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including platform outages, internet failures, acts of God, or third-party service interruptions.

23. Contact Us

Email: [email protected]

Website: scalegenius.io

These Terms were last reviewed on July 2026